Who is CCX?

CCX is a boutique advisory practice led by Jennifer Connors, a CX & Operations leader with 20+ years of experience building high-touch, brand-aligned experiences for global consumer brands and mission-driven teams.

What problems I solve:

• I solve the problem of teams not working in the same way. I create workflows, processes, and training that make work consistent and predictable.

• I solve the problem of customers having uneven or frustrating experiences. I build CX systems, quality programs, and feedback loops that improve how people are served.

• I solve the problem of operational chaos. I help leaders understand what’s actually happening day‑to‑day and design systems that make the work smoother.

• I solve the problem of unclear roles, responsibilities, and expectations. I bring structure to how teams operate, communicate, and make decisions.

• I solve the problem of founders and leaders being stretched too thin. I step in as fractional support so they can focus on growth instead of putting out fires.

• I solve the problem of “we’ve grown fast and now everything feels harder.” I help organizations stabilize, mature, and build the infrastructure they need for the next stage.

Who are you?

You’re growing. Your customers expect more. Your team needs clarity. I help founders and early-stage organizations build the systems, training, and operational foundations that create consistent, human-centered experiences — inside and out.

Through fractional leadership, advisory support, and project-based engagements, I bring structure, strategy, and calm to the moments when your business is ready to scale.

What can CCX do for you?

• CX & Operations Leadership: Fractional support that brings senior-level clarity, structure, and partnership.

• AI-Enabled Workflow Design: Thoughtful, human-first integration of tools that support scale.

• Training & Onboarding Systems: Human-centered frameworks that empower teams and elevate performance.

• Quality & Customer Experience Programs: Quality Assurance, Voice of Customer, and experience design that strengthen trust and loyalty.

Our Approach

• human‑centered

• clarity‑driven

• operationally elegant

• collaborative

• warm, senior, grounded

Let’s Connect!

If your organization is navigating growth, complexity, or transformation, I’d love to learn more about your work and explore how CCX can support your team